1) Who we are
Be Forward Aruba (“we”, “us”, “our”) is the local partner of BE FORWARD (beforward.jp) in Aruba. We provide instant AWG quotes, a secure client portal with C.A.P., vessel, and DHL tracking, and local support from reservation to delivery.
2) What data we collect
- Contact details (name, email, phone) when you contact us, request a quote, or open a portal account.
- Quote data you enter in the Quote Generator (vehicle URL or Ref No, preferences).
- Portal data for order tracking (CAP/Vessel/DHL status snapshots, invoices, Persoonsnummer, ID verification metadata).
- Technical data such as IP address, device info, and standard server logs for security and fraud prevention.
- Cookies and similar technologies for essential site functionality and basic analytics.
3) How we use your data
- To provide quotes in AWG and follow up on your requests.
- To create and manage your Client Portal access and show live tracking (CAP, vessel, DHL) and invoices.
- To verify identity and Persoonsnummer for customs and pickup documentation.
- To improve our services, maintain security, prevent abuse, and comply with legal obligations.
4) Legal bases
We rely on one or more of the following: performance of a contract (or steps prior to a contract), legitimate interests (e.g., security, service improvement), consent (where required), and compliance with law.
5) Cookies & analytics
We use essential cookies for language, session, and portal functionality. We may use basic analytics to understand site usage and improve performance. You can control non-essential cookies in your browser settings.
6) Sharing your data
- Service providers that help us run our website, email, hosting, logging, and security (access limited to what’s necessary).
- Logistics & tracking integrations to fetch status you request (e.g., CAP pages, vessel information, DHL tracking). We only query with the identifiers you provide or that are linked to your order.
- Payments & invoicing (if used) to process invoices or receipts.
- Legal where required by law, regulation, or to protect our rights or users.
We link to external sites like beforward.jp and third-party tracking pages. Their privacy practices are their own; review their policies when visiting those sites.
7) International transfers
We operate in Aruba and may use service providers in other countries. Where data is transferred internationally, we take appropriate measures consistent with applicable law.
8) Data retention
We retain data only as long as needed for quotes, service delivery, legal, accounting, or archival purposes. Portal records related to an order may be retained for compliance and audit trails.
9) Security
We apply technical and organizational measures including HTTPS, access controls, logging, and least-privilege practices. No method is 100% secure; we work continuously to improve safeguards.
10) Your rights
Depending on your location, you may have rights to access, correct, update, delete, or restrict the use of your data, and to object to certain processing. You may also have data portability rights.
11) How to exercise your rights
Email info@beforwardaruba.com from the address associated with your request. We may ask for additional information to verify your identity before acting.
12) Do Not Sell/Share (where applicable)
We do not sell personal information. To opt out of any data sharing treated as a “sale” or “sharing” under certain laws, contact info@beforwardaruba.com.
13) Contact us
Be Forward Aruba
Sero Blanco 20B, Oranjestad, Aruba
WhatsApp: +297 569 3319
Email: info@beforwardaruba.com
14) Changes to this policy
We may update this policy to reflect changes to our practices or legal requirements. The “Last updated” date at the top will be revised accordingly. Significant changes will be highlighted on this page.